Servantia SmartWare®

Servantia SmartWare® is a state-of-the-art, cloud-based franchise management system for home service franchise operations. Developed by Servant Systems, with quarter of a century home service franchise software experience, Servantia SmartWare® was built from the ground up for efficient daily operations for franchisees with mobile staff. It provides enhanced customer service, expedient routing and dispatch, and mobile tech independence via an optional iPad mobile app. Based on the reliable and high-performance Microsoft Azure cloud platform, Servantia SmartWare® can scale from dozens to hundreds of franchise offices.

Servantia SmartWare® Benefits

  • Cloud-based anytime/anywhere access
  • Improves customer communication via automated emails and SMS text messages as well as real-time texting between the office and customer
  • Makes mobile technicians more efficient with a mobile app that includes job notification, maps, driving directions and onsite quote development
  • Reduces office workload by letting mobile techs create their own invoices, take payments, and create purchase orders, as well as automatically tracking tech time
  • Improves cash flow as payments are taken onsite upon job completion rather than by delayed office billing
  • Keeps everyone well-informed with up-to-date KPI dashboards for franchisees and Home Office staff

Servantia SmartWare® Features

  • Cloud-based
  • Hosted on Microsoft Azure
  • Franchisee KPI dashboard
  • Home Office KPI dashboard
  • Technician sales dashboard
  • Customer tracking
  • Automated routing that minimizes travel time and efficiently dispatches mobile techs to jobs by tech capabilities
  • Mapping of customer locations and tech routes
  • Technician time tracking
  • Pricing of labor and materials
  • Sophisticated part pricing and costing information
  • Inventory tracked by vehicle and at franchisee warehouse
  • Automated purchase orders with inventory minimums
  • Invoicing and A/R
  • Integration with QuickBooks Online
  • VOIP integration with automated “screen pops” for incoming phone calls from customers, vendors, and staff
  • “Responsive” user interface for use on a variety of devices
  • Mobile app
    • Receive assigned jobs, get driving directions
    • Create quotes, get customer signoff, order parts, create invoice, take credit card or other payments and get customer signature
    • Log employee time for travel, job and breaks

Servantia SmartWare® is ready for quick deployment by Home Services franchises, subject to any necessary customization. The SAAS fee will depend on the size of your franchise system and the Servantia level of product support. Contact us to discuss your special requirements.

Servant Systems works with a select group of clients providing software and services to support their information technology needs. Our clients include leading national and international franchise systems as well as emerging forward-looking franchisors.