Business Problem

Molly Maid, Incorporated, a national franchisor of residential cleaning services, has approximately 250 franchises, each with up to 60 employees. Many of these businesses were not computerized, and they were feeling limited in their growth because of the difficulty of using a paper system to handle cleaning appointments, appointment changes and staff schedules. Molly Maid needed an automated system to complete these tasks quickly and accurately.

Client Solution

Servant Systems created the Customer Care System, an integrated software application that automates the organization of repetitive residential cleanings – from the initial appointment through payment.

Molly Maid Customer Care Service
(click on image to see more detail)

Results

Molly Maid businesses have experienced rapid growth since installation of the Customer Care software. Users regularly make comments such as "anyone who runs a residential cleaning service without Customer Care is crazy". Customer Care is in continuous daily use at approximately 250 business, most of which had little or no computer training prior to Customer Care. Molly Maid franchises now have a powerful tool for organizing cleaning appointments and employee schedules. Supervisors are equipped with recent, accurate data in easy-to-interpret management reports, which allows them to make better business decisions.

Client Contact

Mr. Ted Kennedy
Vice President
3948 Ranchero Drive
Ann Arbor, MI 48108
(734) 822-6800
www.mollymaid.com


The Residential Cleaning Industry

Over the last decade, residential housecleaning has become one of the fastest growing industries in the country. According to estimates, residential cleaning represents a $3 to $4 billion industry, projected to grow up to 17 percent through 2014.

Molly Maid has performed over 12,000,000 residential cleanings! Its 5,000 signature navy and pink cars are on the road each day.

(Source: Molly Maid, Inc.)

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